Now out! View our 2017 training calendar?

Sales and Customer Relationship Management

Our collection of management training programmes are geared to provide individuals with a host of tools and techniques that will better-prepare them for the continuous and diverse challenges that come with the responsibilities of this role. Our management courses focus on managing self, managing others, management as a set of tools and management as a skill.

 

Developing Leadership Competences

Planning and Executing Sales and Marketing Strategies

The course is designed to provide the skills for effective marketing and selling, including stimulating business presentations, as well as everything for increasing the chances of discovering, winning and keeping prospects.

A holistic approach would be employed to unveiling strategies for understanding the pulse of your buyer segments, dominate your market and to offer value that makes your product, service or ideas stand out from competition.   more button

  


Developing Leadership Competences

Strategic Account Management

This program is designed to equip strategic account managers and senior sales professionals with dynamic tools and strategies for understanding customers’ needs and business goals, managing the complex sales cycle, creating strong relationships and sustaining value proposition.

Learn how to earn long-term loyalty from your most valued customers, win sales and secure repeat businesses. This class would help you prioritise different customers and devise your strategy for reaching out to each segment.  more button 

 


Developing Leadership Competences

Executive Negotiation Workshop: Bargaining for Advantage

The Executive Negotiation Workshop is designed to help delegates create and conduct real-world negotiations, whether in business or the workplace, small or large, with individuals or groups. It shows, through the use of assessments and profiling tools, your natural negotiation styles as well as your approach to building relationships. 

The workshop will also provide practical and proven techniques for navigating through the toughest negotiations, using the power of leverage as well as keeping cultural diversity considerations in mind.  more button

  


Developing Leadership Competences

Delivering Superior Customer Service

This course is designed to empower participants to meet the diverse and complex needs of different customers, as well as master how to create good first impressions, develop and maintain ongoing relationships and ensure total quality management for excellent business performance.

Driven by a mix of exercises, case studies, role plays and interactive learning, participants would draw from their own experiences as well as learn new concepts for turning customers to crusaders. more button

   


Developing Leadership Competences

Customer Relationship Management

This workshop will impart key strategies aimed at transforming the organisation into a magnet for customers. Participants will come away with a thorough understanding of customer life cycle management and the role of people and information technology in customer relationship management with the ultimate goal of attaining customer loyalty.  more button

  


Developing Leadership Competences

Social Media: From Engagement to Business Value

This course is specially designed to equip business managers, brand and marketing professionals with a rich understanding of social media, its value to business, and how it can be used to gain competitive advantage in the marketplace.  more button

 


 

Testimonials

Oluwatosin Abbe, Effective Presentation Skills

Testimonials

“My Skills have been enhanced if not perfected to enable me have fantastic presentations in the future”

Aishatu Hassan , Essentials of Budgeting

Testimonials

“The contents of the manual is rich and the facilitators have excellent presentation skills”

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Interested in any of our training courses? New courses available!

Contact Information

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 4th Floor, UBA House, Marina, Lagos
  +234 (0)906 000 0804
2nd Floor, NEXIM House Plot 975, Cadastral Zone A0 Central Business district Abuja.
  +234 (09)-2904738 , 09-2904748.