Now out! View our 2017 training calendar?

Sales and Customer Relationship Management

Our collection of management training programmes are geared to provide individuals with a host of tools and techniques that will better-prepare them for the continuous and diverse challenges that come with the responsibilities of this role. Our management courses focus on managing self, managing others, management as a set of tools and management as a skill.

 

Developing Leadership Competences

Planning and Executing Sales and Marketing Strategies

The course is designed to provide the skills for effective marketing and selling, including stimulating business presentations, as well as everything for increasing the chances of discovering, winning and keeping prospects.

A holistic approach would be employed to unveiling strategies for understanding the pulse of your buyer segments, dominate your market and to offer value that makes your product, service or ideas stand out from competition.   more button

  


Developing Leadership Competences

Strategic Account Management

This program is designed to equip strategic account managers and senior sales professionals with dynamic tools and strategies for understanding customers’ needs and business goals, managing the complex sales cycle, creating strong relationships and sustaining value proposition.

Learn how to earn long-term loyalty from your most valued customers, win sales and secure repeat businesses. This class would help you prioritise different customers and devise your strategy for reaching out to each segment.  more button 

 


Developing Leadership Competences

Executive Negotiation Workshop: Bargaining for Advantage

The Executive Negotiation Workshop is designed to help delegates create and conduct real-world negotiations, whether in business or the workplace, small or large, with individuals or groups. It shows, through the use of assessments and profiling tools, your natural negotiation styles as well as your approach to building relationships. 

The workshop will also provide practical and proven techniques for navigating through the toughest negotiations, using the power of leverage as well as keeping cultural diversity considerations in mind.  more button

  


Developing Leadership Competences

Delivering Superior Customer Service

This course is designed to empower participants to meet the diverse and complex needs of different customers, as well as master how to create good first impressions, develop and maintain ongoing relationships and ensure total quality management for excellent business performance.

Driven by a mix of exercises, case studies, role plays and interactive learning, participants would draw from their own experiences as well as learn new concepts for turning customers to crusaders. more button

   


Developing Leadership Competences

Customer Relationship Management

This workshop will impart key strategies aimed at transforming the organisation into a magnet for customers. Participants will come away with a thorough understanding of customer life cycle management and the role of people and information technology in customer relationship management with the ultimate goal of attaining customer loyalty.  more button

  


Developing Leadership Competences

Social Media: From Engagement to Business Value

This course is specially designed to equip business managers, brand and marketing professionals with a rich understanding of social media, its value to business, and how it can be used to gain competitive advantage in the marketplace.  more button

 


 

Testimonials

Oluwatosin Abbe, Effective Presentation Skills

Testimonials

“My Skills have been enhanced if not perfected to enable me have fantastic presentations in the future”

Aishatu Hassan , Essentials of Budgeting

Testimonials

“The contents of the manual is rich and the facilitators have excellent presentation skills”

  • 1
  • 2
  • 1
  • 2

Trending

The True Value of Compliance

The True Value of Compliance

...perhaps it is time to begin to think about compliance in proactive terms. This way, it is private sector ...

WANT TO KNOW HOW WELL YOUR M...

WANT TO KNOW HOW WELL YOUR MANAGERS ARE DOING?

THEN TRY THE MANAGERIAL ASSESSMENT OF PROFICIENCY (MAP)

Are the Career Path Options ...

Are the Career Path Options in your Organization affecting Motivation

When employees understand that their career-paths are well-designed and well-defined to make the job enrichi...

The Many Benefits of Investi...

The Many Benefits of Investing in eLearning

In traditional learning, learning pretty much ends when the instructor leaves the classroom. But in E-learni...

5 Reasons your Organisation ...

5 Reasons your Organisation should be harnessing the Power of Knowledge

Knowledge might be power, and knowledge in motion might mean more power. But uncategorized, unrefined knowle...

5 reasons to ensure the secu...

5 reasons to ensure the security of your customers’ payment data

5 reasons to ensure the security of your customers’ payment data 

5 Signs that Say Your Employ...

5 Signs that Say Your Employees are Engaged

Like the infamous Leopold II of Belgium, some organizations erroneously see employee engagement as the disin...

5 Common Business Challenges...

5 Common Business Challenges + One way to solve them all

When there is potential for leakage, it follows that there is similar potential for fraud

5 African Proverbs that are ...

5 African Proverbs that are some of the best business advice money can buy

You must attend to your business with the vendor in the market, and not to the noise in the market – Benines...

Cobit 5 Alignment Allows you...

Cobit 5 Alignment Allows your enterprise get maximum value out of IT

Everybody in your office sits behind a computer, and sometimes, you mistake this surface appearance for the ...

These 7 Factors Drive Employ...

These 7 Factors Drive Employee Engagement

Employees that are disengaged are not only unhappy at work but are intent on acting out their unhappiness.

Organisational Transformatio...

Organisational Transformation

Unnecessary processes will naturally reduce the effective and efficient use of resources to attain set goals...

Oil and Gas Sector Highlight...

Oil and Gas Sector Highlights

OIL GAS, monthly reviews of the different sectors of the nation’s economy as published by select local newsp...

IT Sector Highlights

IT Sector Highlights

IT, monthly reviews of the different sectors of the nation’s economy as published by select local newspapers...

Manufacturing Sector Highlig...

Manufacturing Sector Highlights

MANUFACTURING, monthly reviews of the different sectors of the nation’s economy as published by select local...

Power Sector Highlights

Power Sector Highlights

POWER, monthly reviews of the different sectors of the nation’s economy as published by select local newspap...

Retail Sector Highlights

Retail Sector Highlights

RETAIL, monthly reviews of the different sectors of the nation’s economy as published by select local newspa...

«
»

Interested in any of our training courses? New courses available!

Contact Information

 This email address is being protected from spambots. You need JavaScript enabled to view it.
 4th Floor, UBA House, Marina, Lagos
  +234 (1) 01-2703667
2nd Floor, NEXIM House Plot 975, Cadastral Zone A0 Central Business district Abuja.
  +234 (09)-2904738 , 09-2904748.