The Challenge

The bank, the foremost fully-fledged non-interest bank in Nigeria, had been issued a license to operate as a national bank and therefore required HR activities that would support and sustain the bank during, and after, the transition process. The bank approached us to ascertain the current capacity of its HR Department, build the competence and skill-sets of its people and improve HR processes to drive the transition process.

The Solution

We recommended a HR Transformation exercise. The different phases of employee life-cycle were reviewed. The key HR functions were planned and aligned to meet requirements for a successful national bank. The bank’s talent acquisition processes were reviewed and strengthened with a robust talent acquisition strategy, including her maiden graduate trainee programme.

The bank’s learning function was strengthened with a new strategy and key staff were recruited to effect a new HR model and enhance the department’s capacity. Employee engagement was measured, and job descriptions designed and aligned properly. Organisation strategy and objectives were streamlined and clear-cut key performance indicators were articulated and communicated for every role. Learning interventions were recommended following a bank-wide employee skills assessment and trainings implemented. Performance management was realigned through the Balance Scorecard model and the new key performance indicators were piloted in the 2018 first half year appraisal.

The Results

Through the support implementation of the identified initiatives and solutions, the bank has been enabled to maximize its potential to deliver world class Sharia-compliant financial services to its customers, and ensure shareholders ROI.


Improved efficiency in HR processes with an attendant improvement in employee engagement levels


Employees were equipped for success in their roles by developing their competencies.


The bank was positioned as an employer of choice.


The bank’s leadership capacity was strengthened.