HR Transformation for a Local Bank

The bank, the foremost fully-fledged non-interest bank in Nigeria, had been issued a license to operate as a national bank and therefore required HR activities that would support and sustain the bank during, and after, the transition process. The bank approached us to ascertain the current capacity of its HR Department, build the competence and skill-sets of its people and improve HR processes to drive the transition process.

We recommended a HR Transformation exercise. The different phases of employee life-cycle were reviewed. The key HR functions were planned and aligned to meet requirements for a successful national bank. The bank’s talent acquisition processes were reviewed and strengthened with a robust talent acquisition strategy, including her maiden graduate trainee programme.

The bank’s learning function was strengthened with a new strategy and key staff were recruited to effect a new HR model and enhance the department’s capacity. Employee engagement was measured, and job descriptions designed and aligned properly. Organisation strategy and objectives were streamlined and clear-cut key performance indicators were articulated and communicated for every role. Learning interventions were recommended following a bank-wide employee skills assessment and trainings implemented. Performance management was realigned through the Balance Scorecard model and the new key performance indicators were piloted in the 2018 first half year appraisal.