Now out! View our 2018 training calendar?

Business Process Mapping and Improvement

About the Programme

This course is designed to enable you document, understand and improve your organization’s business processes. It will help you to gain a better understanding of what process mapping entails and ultimately, offers the disciplines and methodologies needed to transform organization into agile enterprises.

Delegates will leave the course with the knowledge and tools for documenting, mapping and analyzing business processes in order to improve overall organizational efficiency.

Target Audience

  • Business and operational managers, supervisors, project leaders and process owners.

 Course Content:  





Overview of Business Processes

  • Introduction to Process Mapping
  • Process Measures and Improvement
  • Introduction to PDCA, QC and MP Tools


  • Tools and Techniques for process mapping
  • Identifying opportunities for process improvement


  • Business Process Re-engineering
  • System Development and Organisational Change

  Duration: 3 days


Oluwatosin Abbe, Effective Presentation Skills


“My Skills have been enhanced if not perfected to enable me have fantastic presentations in the future”

Aishatu Hassan , Essentials of Budgeting


“The contents of the manual is rich and the facilitators have excellent presentation skills”

  • 1
  • 2

Interested in any of our training courses? New courses available!

Contact Information

 This email address is being protected from spambots. You need JavaScript enabled to view it.
 4th Floor, UBA House, Marina, Lagos
  +234 (0)906 000 0804
2nd Floor, NEXIM House Plot 975, Cadastral Zone A0 Central Business district Abuja.
  +234 (09)-2904738 , 09-2904748.