“I’ve learned over the years that, when you have really good people, you don’t have to baby them. By expecting them to do great things, you can get them to do great things “.

Steve Jobs


Several factors contribute to a business’s success, from strategic and tactical plans to efficient production, continuous quality improvement, reliable customer service, and, not to forget, creative marketing of products and services. However, all the above are dependent on people within the organisation for top-notch delivery. Having the right people emphasises the need to hire the right person for the right job and identify individuals who fit best into its culture and structure.


Every individual recruited into an organisation plays a role in ensuring its success, from the receptionist who is the first point of contact to top management who drive decision making. They all represent a facet of the business to clients and require exceptional performance. It is important to note that recruitment error, regardless of the employee’s level within the organisation, is a waste of time and money. Therefore, effective recruitment of talent is a smart move for organisations.


COVID-19 has had a significant impact on many facets of HR, including recruitment. Currently, across different industries, recruitment is looking different, which is evident in the rise of trends such as remote interviewing. As a result, the traditional method of recruitment is fast becoming a thing of the past. Hiring the right talent plays a key role, and finding ways to retain this top talent is equally important. This becomes even more critical considering the global competition for talent.


According to Forbes, the U.S. Department of Labor (2018) puts the cost of a bad hire at 30% of the annual salary for that position. Another research by McKinsey & Co. (2018) states that hiring a ‘top performer’ over an ‘average performer’ yields up to 67% more productivity and profit. Both surveys show the positive impact of recruiting the right talent and the negative impact on the other hand. Hence, recruiting the right talent should be given more attention to attaining organisational goals and objectives in today’s cut-throat market.


Nevertheless, the recruitment process can become strenuous, especially in this part of the world where job seekers go to great length to present false documents, incorrect information on skills and capabilities in their resume, false referees, both professional and academic etc., to recruiters. These and many more can be combated by adopting Artificial Intelligence (AI) enabled assessment tools and conducting background checks to ensure due diligence is carried out on all shortlisted candidates before an offer of employment is made to them.


Organisations that are a step ahead of competitors understand the importance of recruiting skilled and qualified talent to represent the brand across all levels. In the end, an error impacts teams and, ultimately, the business. At pcl. we deliver exemplary service in recruitment advisory. For over 28 years, we have consistently served our clients. We deliver value and quality, making us the preferred partners to a large client base. Our Talent Acquisition Service is tailored to ensure that the most suitable candidates are selected. We adopt a very objective and systems-driven methodology in ensuring that value is provided for the client and the candidates throughout the process, ensuring due diligence every step of the recruitment process. Our value-added approach is optimised using proprietary, internationally acclaimed tools in recruitment and selection.


Join those enjoying our service. Please send us an email today: people@phillipsconsulting.net


Written by:

Omotayo Afolabi

Senior Analyst