The 2015 Domestic Aviation Industry: Customer Satisfaction Survey Report

The Nigerian domestic aviation industry has experienced growth in recent years, with regards to passenger traffic and number of industry players. However, in keeping with global trends, several challenges, such as safety concerns, high costs of aviation fuel, and high operation costs have had negative effects on the sector. This has consequently had an impact on the ability of service providers (airlines, airports and other essential services) to meet the needs of customers.

A survey was carried out between May and August 2015, to gain a better understanding of the perceptions, expectations and experiences of Nigerian air travellers. A total of 5,712 responses were obtained.

The results of the survey are presented in this report.