People Programmes

People are the lifeblood of every successful organisation. They solve problems, seize opportunities, deliver results and drive success. Phillips Consulting can help you recruit and retain the right talent and develop them into world-class performers.

Instructor led courses and programs

Business Writing

  • Course Duration: 3 Days
  • Locations: Lagos, Abuja
Written communication in business is an important and constant practice. Writing memos, letters, electronic correspondence, reports, and other practical communication is very important to business continuity. This training is designed to introduce participants to the concept of business writing and show them how to communicate concisely, clearly and effectively. Participants will also learn how to plan, organise and structure their writing to achieve better results with written business communication.    

Communicating with Assertiveness

  • Course Duration: 1 Day
  • Locations: Lagos
This course provides individuals with the skills and knowledge to enable them communicate more confidently and effectively, using assertive behaviour techniques. The course provides participants with the opportunity to work on their own personal and work situations, where they want to be more assertive. Delegates leave the training equipped with some effective, practiced strategies for achieving a more successful outcome.  

Developing Emotional Intelligence

  • Course Duration: 2 Days
  • Locations: Lagos, Abuja
In today’s business environment Emotional Intelligence (EI) and communication skills are the fundamentals for success in every organisation. This course explores the basis of Emotional Intelligence and gives guidelines on applying the theories ineveryday situations that arise when working with people.    

High Impact Business Communication

  • Course Duration: 4 Days
  • Locations: Lagos, Abuja
Communicating effectively in business today is an essential element of success for every professional especially if you want to positively influence business, stakeholders, build team cohesiveness and achieve optimum outcomes. This course is designed to help professionals at all levels develop strong business communication skills. This programme is designed to equip the participants with the competencies required to communicate effectively in writing, presentation of data and speaking.    

Manager’s Starter Kit

  • Course Duration: 3 Days
  • Locations: Lagos, Abuja
This three-day course will impact on you the foundational skills to shift from an individual contributor to a manager towards achieving team cohesiveness, effective communication, improved productivity, and dealing with common mistakes of a new manager and stakeholder management

Office Administration and Management

  • Course Duration: 3 Days
  • Locations: Lagos, Abuja
This course is aimed at all office administrators within an organisation. It equips participants with practical tools and tips that they can implement as soon as they get back to their workplace.    

Personal Workplace Effectiveness

  • Course Duration: 3 Days
  • Locations: Lagos, Abuja
This course is designed to make you a better manager of yourself, interact better with others and manage your own workload. Participants will gain skills to boost personal performance and productivity. The class is taught from the stand point of how personal mastery impacts business performance in the workplace.    

Public Speaking and Presentation Skills

  • Course Duration: 3 Days
  • Locations: Lagos
This 3-day course provides the structure for creating and delivering powerful presentations that produce the actions and results you desire from your audience. The program focus is coaching you to command the attention and interest of an audience by practicing all the essential elements of successful public speaking and presentation.  

Taking on Greater Responsibilities

  • Course Duration: 4 Days
  • Locations: Lagos, Abuja
This program is designed to enhance the capacity of professionals to lead, influence and take on new challenges for team success alongside present work roles. Transit from a supervisory role to management, as you demonstrate that winning attitude and prepare yourself for more!    

Time Management Essentials

  • Course Duration: 1 Day
  • Locations: Lagos
Understanding, identifying and defining long-term goals is the very first step for an effective time management. With the broader goal in the background, you can now set your short-term goals that will effectively lead you to achieving your long cherished long-term goals in your personal life and the workplace. By applying the techniques in this course, you can optimize your efforts to ensure that you concentrate as much of your time and energy as possible on important and urgent tasks. This ensures that you achieve the greatest benefit possible with the limited amount of time available to you.  

Building and Developing Productive People

  • Course Duration: 3 Days
  • Locations: Lagos, Abuja
This course provides a self-development tool for managers, with general suggestions for managing and resolving common workplace issues. Participants gain insight into their own preferences around organizational issues and engage in exciting experiences that help them shift the way they lead their teams. The course excites, challenges, and transforms participants who want to help their organizations build high-performing teams.    

Conflict Management

  • Course Duration: 1 Day
  • Locations: Lagos, Abuja
This conflict management course provides techniques for individuals in an organisation to resolve workplace conflict and build a common understanding and framework for working through challenging conflict situations. It will help delegates understand the causes of conflict and improve their ability to manage conflicts.    

Developing Leadership Competencies

  • Course Duration: 5 Days
  • Locations: Lagos, Abuja
The Developing Leadership Competencies training programme is a five-day programme designed to equip middle managers with the basic leadership competencies required to achieve business results through people. The programme aims to create an interactive platform where participants can connect with one another and share experiences and learning for collective and personal growth and development.    

Managing Employee Performance for Results

  • Course Duration: 3 Days
  • Locations: Lagos
This interactive three-day course will bring consistency in applying performance management within the business, helping managers and team leaders recognise their role and contribution to effectively manage performance and conduct at work. It will help managers understand the need to have constructive performance review sessions which ultimately should be aimed at boosting employee morale and productivity as well as the meeting the goals and objectives of the organisation.  

Team Challenges and Development

  • Course Duration: 2 Days
  • Locations: Lagos
This course will help develop participants team working skills. It will help them define a common goal, understand how they want to work together as a team and create an understanding of the behaviours required to develop better team performance.  

Advanced Impactful Leadership

  • Course Duration: 5 Days
  • Locations: Lagos, Abuja
The Advanced Impactful Leadership training programme is a five-day programme designed to develop you into an effective and visionary leader capable of boosting team performance and driving long-term business success. This programme will incorporate the use of MAP (Managerial Assessment of Proficiency) which is one of the most widely acclaimed and respected management assessment and skill building programs in the world! This is a proven tool for pinpointing and charting strengths and weaknesses, as compared to norms developed from over 80,000 managers and supervisors. MAP is the tool for identifying managerial strengths and developmental needs.    

Negotiation Skills

  • Course Duration: 2 Days
  • Locations: Lagos, Abuja
The Negotiation Skills training is designed to help delegates create and conduct real-world negotiations, whether in business or the workplace, small or large, with individuals or groups. It shows, through the use of assessments and profiling tools, your natural negotiation styles as well as your approach to building relationships.    

Customer Experience Management

  • Course Duration: 2 Days
  • Locations: Lagos
It is evident that complete experience enjoyed by customers is crucial to survival of any business because it leads to customer retention, profitability and growth in the sector of operation. Customers are the lifeblood of any business; therefore, companies have to be truly customer centric. A competitive advantage no longer comes from superior products or services only, it comes from personalized experiences: Customers want to get what they want, where they want and when they want with a smile The Customer Experience Management course is designed to provide participants with understanding of how CX differs from customer service and how it can drive growth and lasting customer loyalty.  

Customer Relationship Management

  • Course Duration: 3 Days
  • Locations: Lagos, Abuja
In today’s 21st century where competition is becoming ever fiercer, businesses need to implement customer relationship management strategies in order to stay ahead of their rivals and compete effectively. We know that a good customer relationship takes years to build but moments to destroy. The Customer Relationship Management: A New Paradigm is designed to provide participants with understanding of what Customer Relationship Management is about and understanding who customers and potential customers are, nurturing good relationships, building good relationships even with customers with different temperaments and understanding their needs and behaviour.    

Delivering Service Excellence

  • Course Duration: 2 Days
  • Locations: Lagos, Abuja
The Delivering Service Excellence course is designed to give participants a better understanding on how to improve the quality of service provided and to take an integrated approach to business that puts the customer at the centre of everything it does and promote the establishment of long term mutual trust leading to profitable relationship with both internal & external customers.    

Designing and Implementing Compensation and Benefits

  • Course Duration: 2 Days
  • Locations: Lagos
This course is designed to give participants a cutting-edge workplace perspective for developing, administering and evaluating Compensation and Benefits (C&B) strategies. This workshop is not a “how to” on building compensation and benefits plans but an interactive session in defining the role of total compensation in achieving an organisation’s strategy.  

Designing a Performance Management Framework

  • Course Duration: 3 Days
  • Locations: Lagos
This course will clarify key, specific, detailed concepts and will provide practical tools and techniques for implementing, maintaining or improving an organisation’s employee performance management system. Delegates will gain exposure to best practices in the field of performance management and will learn how to establish and use criteria for evaluating performance.  

Human Resource Business Partner

  • Course Duration: 2 Days
  • Locations: Lagos
To improve overall productivity, many businesses today are focusing more on employing experienced generalists who can give more in-depth support to improve their business. As a result, HR business partnering is becoming more popular and relevant. Organisations are seeing the value of aligning agenda toward a common goal, therefore becoming people-focused. This makes the competition so strong. This 2-day training on HR Business Partner is designed to help HR Professionals to be successful in their role as part of a successful modern HR function, along with shared services and centres of expertise.  

Integrated Talent Management

  • Course Duration: 3 Days
  • Locations: Lagos, Abuja
This course is delivered from an impartial standpoint, and is designed to help you build your talent management capabilities. The workshop focuses on an analytical and structured approach to determining capability and building an Integrated Talent Management System (ITMS) transformation strategy. Drawing from real world case studies and learning to apply proven consulting methods and tools.    

Managing the HR Function

  • Course Duration: 4 Days
  • Locations: Lagos, Abuja
This course focuses on managing the human resource (HR) function from a competency-based approach which has been proven to be more effective in helping support the organisation to deliver the productivity gains, increased retention, and improved performance needed in organisations. To be able to tackle critical organizational challenges, this course has been designed to introduce delegates to the integrated process of implementing Competency Based HR Management in their organisations by applying their knowledge of competencies to the life cycle of human resource management.    

Managing the Learning and Development Function

  • Course Duration: 2 Days
  • Locations: Lagos, Abuja
This course is designed to help delegates in charge of the learning and development function capture the link between the Learning and Development (L&D) function and corporate business performance, as well as manage a wide range of learning solutions, understand trainers’ competencies, embrace best practices emerging across the industry and become open to multiple learning channels.    

Talent Acquisition: The Total Recruitment Process

  • Course Duration: 2 Days
  • Locations: Lagos
Since a top performing team is critical to an organisation’s success, Human Resource professionals need to proactively implement a talent acquisition strategy in order to attract qualified employees. This course presents to delegates the concepts and practical tools required to develop a proactive recruitment plan which will support the organisation in achieving its goals using the right people.  

Introduction to Knowledge Management

  • Course Duration: 2 Days
  • Locations: Lagos
Many large companies’ resources are a part of their business strategy and these organisations are constantly pressured to administer the knowledge within their organisations for better productivity and efficiency. In today’s highly turbulent macroeconomic environment, the importance of faster, improved and efficient processes cannot be overstated. In this 2-day training programme, the importance of KM today for individuals, for communities of practice, and for organizations are described together with the emerging KM roles and responsibilities needed to ensure successful KM implementations.  

Certified Knowledge Manager

  • Course Duration: 5 Days
  • Location: Lagos
The highly acclaimed Knowledge Management (KM) Institute CKM program is KM Institute's flagship course, delivered in up to 15 countries yearly, with thousands certified since 2001. The KM Institute in conjunction with Phillips Consulting brings this CKM program to Nigeria. Douglas Weidner is one of the only few pioneering KM practitioners since KM’s earliest days. He developed the acclaimed Certified Knowledge Manager certification programs and forms part of the Phillips Consulting faculty on this course.  

e-Learning Instruction Design & e-content Development

  • Course Duration: 4 Days
  • Locations: Lagos
Building skills in developing and delivering online learning is integral to addressing the task of training online. This course has been developed to provide the knowledge and skills needed for systematically planning and adapting design of modules based on learner needs, content requirements and outcomes. Course content also includes proven strategies for designing online instruction in training areas to match today’s varied company business needs.  

Instructor-Led Course Development with Facilitation Techniques

  • Course Duration: 5 Days
  • Location: Lagos
Most 21st century organisations rely on the skill and knowledge of its greatest asset – her staff, to remain competitive in the marketplace. Instructor-led trainings offer a practicable and engaging channel to bridge the competency gap and provide the requisite skills to support organizational productivity. This course is designed to help delegates in the learning and development function understand best practices of course and content development suitable for effective instructor-led sessions; and adopt proven successful techniques to delivering and facilitating impactful trainings for an adult audience.  

Digital Marketing

  • Course Duration: 3 Days
  • Locations: Lagos
With the change and evolution of modern technologies, businesses are doing everything they can to keep up either by changing their business model to an online one or beefing up existing marketing efforts with digital marketing strategies to capture a growing and very lucrative online marketplace., the Digital Marketing course is designed to equip participants with skills in the digital arena where business and commerce are heading to, and to provide tools and techniques for business survival and growth.    

Marketing and Business Development Skills

  • Course Duration: 3 Days
  • Locations: Lagos, Abuja
Marketing and business development play a key role in an organization’s value creation process and, together with innovation, are crucial in achieving differentiation from the competition, changes triggered by the economic crisis, consumer versatility and social media are opening new challenges and opportunities that require new approaches and mindsets. This 3days course addresses these issues to help participants anticipate and capitalize on new practices in digital marketing, brand management, B2B marketing, consumer behaviour and negotiation.    

Planning & Executing Marketing and Sales Strategy

  • Course Duration: 3 Days
  • Locations: Lagos, Abuja
The course is designed to provide the skills for effective marketing and selling, including stimulating business presentations, as well as everything for increasing the chances of discovering, winning and keeping prospects. A holistic approach would be employed to unveiling strategies for understanding the pulse of your buyer segments, dominate your market and to offer value that makes your product, service or ideas stand out from competition.    

Data Visualization - Storytelling with Infographics

  • Course Duration: 3 Days
  • Locations: Lagos
This course is an introduction to the basics of the visual representation of data. Delegates will learn how to design successful charts and maps, and how to arrange them to compose cohesive storytelling pieces. Ethical issues when designing graphics, and how the principles of Graphic Design and of Interaction Design apply to the visualization of information will also be discussed. The course will have a theoretical component, as we will cover the main rules of the discipline, and also a practical one, as you will learn how to use Adobe Illustrator to design basic infographics and mock ups for interactive visualizations.  

Basic Microsoft Excel

  • Course Duration: 2 Days
  • Locations: Lagos
   

Advanced Microsoft Excel with Dashboard

  • Course Duration: 4 Days
  • Locations: Lagos
This 4-day course will impact on you, the skills to work with workbooks, format tables, textual and numerical data as well as perform basic calculations. It will also help you organize and calculate common business information, making you more efficient and effective in the use of Microsoft Excel at work. Furthermore, it will enable you provide visualizations that help focus attention on key trends, comparisons and exceptions, show important data and display predefined conclusions from analysis relieving your audience or reader the stress of performing their own analysis  

Digital Learning

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