Nigeria’s Aviation Industry: Customer Satisfaction Survey Report 2022

Aviation is a crucial driver of economic growth and tourism for Nigeria while facilitating trade and creating jobs. For these reasons, pcl. is pleased that it has contributed to the discourse. We are committed to providing further research and insights into the aviation sector. Whilst this report focuses primarily on customer satisfaction, pcl. will tackle aviation topics such as climate change, infrastructure development, national carriers, financing, and technology trends in the coming months.

 

The pcl. Aviation Customer Satisfaction Survey is a country-wide survey designed to explore the State of the industry from the passengers’ lens to identify progress and gaps to support strategic transformation. This year’s survey was carried out between February and July 2022 to understand better domestic air travellers’ perceptions, expectations, and experiences of both airline services and airport experience. A total of 7,815 responses were obtained. The results of the survey are presented in this report.