People Services

We work hand-in-glove with clients to customize clear roadmaps for the planning and execution of major organisational initiatives involving people. Our remit is to deliver clear and coherent HR strategies, models and operational structures linked to, and driving, the delivery of your corporate goals.

We work with clients to develop a working definition of each job in the organisation, clearly defining job expectations, required competencies and performance indicators that align each job with the strategic goals of the business.

Drawing from our long-standing and extensive background in strategy, organisational design, and job analysis, we use our wealth of knowledge to support organisations to achieve and sustain an optimal, effective workforce.

We assist with developing, drafting, reviewing, and updating HR policies and procedures to ensure compliance, stakeholder engagement, consistent and fair decisions, best practice and alignment with corporate strategy.

To help organisations effectively adjust to the constantly evolving global landscape, we deploy a change management methodology that helps to systematically modify the culture of our clients and effects change whilst enhancing performance and improving organisational productivity.

Our job evaluation services answer some of the job worth questions most commonly asked by HR functionaries. Our solutions determine the overall contribution of jobs to organizational achievement and are derived from globally accepted standards.

An employer who understands the behavioural styles of their employees will be better equipped when recruiting new employees and developing and managing their existing talent pool.

The Personal Profile Analysis (PPA) is a behavioural profile that provides a powerful insight into how your people behave at work. It provides the real answers to questions such as:

• What are this person’s strengths?
• Is our business playing to this person’s strengths?
• Which limitations will impact on their ability to be successful?
• Will this person be successful in a technical quality or standards-focused role?
• Does this person drive for results?
• Can this person work with and through people?
• Will this person excel in a service, support, or specialist role?

The PPA report gives you information around how a person prefers to behave at work and the characteristics they will demonstrate, potential frustrations in their current job, how they are likely to behave under pressure and an insight into their strengths, areas for development and value to the organisation.

The High Potential Trait Indicator (HPTI) for Leadership Potential is designed to give an insight into a candidate’s potential to become a successful leader, answering questions like:

• What is the probability of this person being a successful leader?
• How well will they cope in stressful situations?
• Do they have a strong work ethic?
• Are they comfortable with the unknown?
• Are they open to new ways of working?
• How do they deal with difficult conversations?
• Will they thrive in a competitive environment?
• What leadership training would they benefit from?

Emotional intelligence (EI) is how well a person understands and manages their emotions and the emotions of others and how they use this knowledge to manage relationships. Developing these skills is critical in the workplace, with strong emotional intelligence being linked to high performance.

The Trait Emotional Intelligence Questionnaire (TEIQue) measures EI, providing answers to questions such as:

• How aware is this person of their strengths and • Does this person excel at developing relationships?
• How self-motivated and adaptable is this person?
• How does this person react to pressure?

The General Intelligence Assessment (GIA) is an aptitude and ability assessment that measures a person’s cognitive horsepower. It provides answers to questions such as:

• Can this person think on their feet?
• How adaptable is this person to change?
• Can they cope with the mental demands of the job?
• Could this person be a highflyer?
• Is this person a problem solver?
• To what extent can we develop this person using training?
• Is this person sufficiently challenged?
• Do they have the capacity to handle greater mental demands in their role?
• Could this person drive change in the organisation?

There is a strong connection between the performance of an organisation and the engagement levels of its employees. Engage provides a structured approach for measuring workplace engagement within your business. By identifying and responding to the results determined from the health check conducted by using Engage, it can help your organisation address several challenges, including:

• Rate of spending on recruitment and attrition
• High sickness levels
• Low morale
• High-stress levels
• Brand image and corporate reputation
• Poor retention
• High levels of customer complaints
• Lack of passion and shortage of drive to ‘go the extra mile

In engaging with Engage, the following happens:

• Employees feel more engaged and together, going the extra mile and putting more into their emotional bank account
• Leaders and Managers develop more skills and become more competent and confident
• Customers receive superior service and benefit from new ideas and innovations
• Organisation unleashes potential, raising performance and enhancing the bottom-line

Thomas 360 is a multi-rater feedback tool that enables you to take feedback from key colleagues, direct reports, and managers to identify performance opportunities. It creates an environment for constructive feedback, enabling your people to understand their personal impact, identify development areas and improve their effectiveness.

Understand the strategies for leading HR transformations and delivering business impact using Integrated Talent Management Systems.

• Certified Talent Management Practitioner (CTMP)
• Certified Management Practitioner (CTMS)

Learn to optimise touch points with employees and address business needs by managing critical aspects of the employee lifecycle.

• Certified in Workforce Staffing (CWS)
• Certified in Management (CWD)
• Certified in Workforce Management (CWM)
• Certified in Organisational Effectiveness Practices (COE)

Get equipped to manage and lead a strategic HR practice.

• Certified in Talent acquisition (CTA)
• Certified in Leadership Development (CLD)
• Certified in Workforce analytics (CWA)
• Certified in Workforce Planning (CWP)
• Certified in Change Management (CCM)
• Certified in Employee Engagement (CEE)

Our undeniable market leadership in recruitment and selection allows us to combine internationally-acclaimed selection tools with our stringent methodologies. From headhunting executives to bulk recruitment, our tailored services ensure only the most suitable candidates are found, attracted, assessed and selected for clients.

Through our partnership with globally acclaimed assessments provider Thomas International, we have access to a wide range of world-class behaviour profiling tools that provide vital insights into employee behaviour, providing a far greater level of certainty in recruitment and supporting performance management.

At Phillips Consulting, we pride ourselves on the unsurpassed quality of the services we offer all of our clients. We conduct technical assessments to identify suitable candidates during recruitment exercises or gain understanding of the technical competencies of incumbent jobholders across all roles.

We provide a variety of retreat methods tailored to the needs of our clients. Typical team building retreats range from a one-day, in-house programme, to a three-day adventure-packed experience. These retreats build team values through multiple mediums. Clients make use of team retreats for executive, senior groups, and project teams.

Sound corporate governance is critical to the long-term viability of every successful organisation. Our extensive knowledge of the corporate landscape ensures that we can source and select qualified individuals with a range of skills, expertise and experience for board roles, strengthening governance significantly.

To help you attract the very best talent whilst retaining market competitiveness and advantage, we utilise our extensive network of trusted contacts in conducting industry and competition benchmark surveys in order to determine the optimum reward strategy for your organisation.