ISO 20000 – IT Service Management System

The ISO 20000 is a fundamental International standard for Information Technology Management System. This standard enables organizations to exhibit excellence and prove best practice in IT management. It ensures that organizations can achieve evidence-based benchmarks to continuously enhance their delivery of IT services. The standard includes the design, transition, delivery and improvement of services that fulfill service requirements and provide value for both customer and service provider.

Phillips Consulting understands the rapid growth of the adoption of ISO 20000 in the international field of IT service providers. Following the standard, we adopt an integrated process approach to plan, establish, implement, operate, monitor, review, maintain and improve service management system (SMS). We help organizations co-ordinate the integration and implementation of an SMS to provide ongoing control and opportunities for continual improvement, greater effectiveness and efficiency.


The APMG-International ISO/IEC 20000 and Swirl Device logo is a trade mark of The APM Group Limited.

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