Phillips Consulting Limited

This course is designed to equip existing and upcoming managers with the competencies to get desired results from subordinates.

Learn To:

• Follow a systematic process for training employees on the job. Plan for delegating work assignments to employees
• Analyse an employee’s performance, plan and conduct an appraisal meeting and develop strategies for responding to difficult appraisal situations
• Identify effective counselling behaviours and explain three levels of disciplinary action.

What you will cover

Training, Coaching & Delegating

Ability to develop people. Includes the following skills: selecting the right people, reaching agreement on plans for action, keeping a balance between input and output for action, transferring responsibility to the employee, giving feedback effectively, providing appropriate rewards.

Appraising People & Performance

Ability to carry out a constructive performance appraisal involving joint evaluation of past performance, agreement on future expectations and development of a plan to see that these expectations are met. Also, the ability to give effective feedback on an on-going basis.

Disciplining & Counselling

Ability to provide counseling and discipline in a positive manner, to restore the employee’s performance to within the accepted standards or norms without loss of face (respect, trust) on anyone’s part, to get the employee to accept responsibility for correcting the deviation within agreed-upon time frame, and to reinforce the employee for improved performance (or take the appropriate action if no improvement occurs).

Who Should Attend

Middle level Managers, HR professionals and Team Leaders across all industries.

Duration: 3 days

Dates: Lagos : Mar 8-10, Jun 30-Jul 2, Sept 27-29, Dec 13-15 

Cost: N105,000