| HIGH IMPACT RELATIONSHIP MANAGEMENT |
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From Tuesday, 09 February 2010
To Thursday, 11 February 2010
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| This programme will assist participants in creating, winning, and managing effective relationships with their customers. The programme focuses on equipping participants with skills that will enable them develop marketing and sales strategies, quality service delivery capabilities, customer retention deliverables, and relationship management strategies that are often required to function in today’s competitive market. The programme will also give the Company a competitive advantage by enhancing its employees’ capabilities to develop, deliver and manage quality service to the customer. With increasing and intensive competition in almost all sectors in the economy, customers are exposed daily to varying choices and indeed challenges, which makes it imperative for organisations to devise strategies that can proactively and effectively increase their market presence and retain their hard earned customers What You Will Cover - Effective Marketing
- Creating the Business
- Quality Customer Service
- Exceeding Customer Expectations
- Relationship Management
- Retaining the Customer
Each participant receives a personal profile analysis report using the DISC behavioural Framework Who Should Attend Marketing & Sales Representatives, Customer Relationship Managers and Professionals at all levels in the organisation Duration: 3 days Dates: Lagos : Feb 9-11, Jun 28-30, Oct 13-15 ; Abuja : Apr 20-22, Sept 21-23 Cost: N105,000 |
Location : Lagos Learning Centre - 4th Floor, UBA House , Marina Lagos
Contact : Nwaji - +234 803 402 0517 | Bukola - +234 402 0520 or +234 1 270 3667 |
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